**Exchange Policy - 45.150.480 Patrick Gimenes Silva - Bonjour Amêli**
*Effective Date: January 2024*
If you are not satisfied with the product or have changed your mind about the purchase, you can request an exchange or return within 7 days from the date of receiving the order at your address.
**Conditions for Exchange:**
To initiate an exchange, the product must be in perfect condition and show no signs of use, i.e., in the same condition as when you received it. Additionally, it is essential that the item is in its original packaging.
**How to Request an Exchange:**
Send an email to [email protected], providing your full name, order number, and the reason for the exchange. You will receive our contact with the necessary information to proceed with the exchange.
**Conditions for Return Due to Change of Mind:**
If you change your mind about the purchase, you can also return your order within 7 days from the date of receiving the order at your address.
**How to Request a Return Due to Change of Mind:**
Send an email to [email protected], providing your full name and order number. You will receive the refund within 30 days from the date we receive the returned products. The refund will be processed using the same payment method you selected when making the purchase in our online store. There will be no additional cost for you to receive the refund.
**Defective Manufacturing Products:**
According to Brazilian legislation, in the case of items with manufacturing defects, you have the right to request a return within 30 days from the date of receiving the order at your address.
**How to Request a Return for Defective Products:**
Send an email to [email protected], providing your full name, order number, and information about the manufacturing defect (description with photos or videos). We will review your case within 30 days from the date we receive the returned products. The refund will be processed using the same payment method you selected when making the purchase in our online store. There will be no additional cost for you to receive the refund.
**How to Return Products:**
Following Consumer Rights guidelines, the return shipping costs for returns due to a change of mind or defective manufacturing will be covered by our store through the reverse logistics process.
You will receive a postage authorization code by email after your exchange or return request, and you should post the merchandise at a post office. We do not cover packaging costs, so we suggest using the same packaging in which you received your purchase (if not damaged) or an appropriate box that preserves the items during transportation.
**Contact Us:**
If you have any questions about our exchange policy, please contact us at [email protected].
